Predictive Dialer Software
Make sure agents spend their time in conversation and not on placing calls that might not even get answered. With a Predictive Dialer, an agent is connected to a live contact as soon as they are free.
How does a predictive dialer work?
A Predictive Dialer is an outbound automated dialer that increases the efficiency of agents in a call center campaign by dialing numbers ahead of time and connecting only answered calls to agents. It uses a machine-learning algorithm that analyses answered calls, dropped calls, number of active agents and other call metrics which are then used to adjust the rate at which numbers are dialed.By comparing these metrics with average talk and ring time, the Predictive Dialer can dial numbers at the right time so an agent becomes available as soon as a contact answers the phone.
The agents time is not wasted listening to dial tones, skipping bad numbers or hanging up on unanswered calls.
Since it is a predictive algorithm, there are instances when the agent might not immediately be available. These scenarios result in a short 1-2s delay before an answered call is connected to an agent. The more agents you have making calls, the better the Predictive Dialer is at connecting calls at the right time. It is recommended to have at least 6 agents making calls for a Predictive Dialer to work efficiently.Since the Predictive Dialer prioritizes volume over personalization, it is a good fit for Get Out The Vote calling, market research and telefundraising.
3X more calls per hour
An agent manually dialing numbers can make around 35 calls per hour. By automating the repetitive parts of a call, the Predictive Dialer takes it up to 110.
Higher agent productivity
Agents spend less time placing calls and more time having a conversation. Predictive Dialer increases talk time to 45 mins per hour.
Real-time CRM integration
Personalize conversations by populating the agent screen with relevant contact details from your CRM. Details of calls are instantly synced to remove the hassle of data entry.
Create a Predictive Dialing campaign
Try it free. No credit card required. Instant setup.
Advantage of CallHub’s cloud-based Predictive Dialer
Multiple dialing modes
Switch between Predictive Dialer, Power Dialer and Preview Dialer based on calling requirements. While Predictive Dialers are optimized for high call volume, Power Dialers allow more personalization and control over how calls are made.
Advanced analytics
Make data-driven decisions that keep you on track of calling goals with CallHub analytics. Track calling activity, measure quality of conversations and monitor agent performance.
Unlimited agent seats
Agents are crucial to your campaign. Recruit as many as you need, for free! We do not charge per seat in a campaign.
Improved chance of people picking up their phone
Call back at the right time
Schedule a more convenient time to talk if the contact is busy. CallHub automatically dials them at the scheduled time.
Display a local number
Contacts see a local number on their screen no matter which part of the world you call from. Local numbers are available in 150+ countries.
Drop voicemail
Drop a pre-recorded voicemail when you reach an answering machine.
Ensure high-quality conversations
Scripts and Surveys
Add personalized calling scripts and surveys for every campaign. Recorded responses are synced directly into your CRM.
Call dispositions
Segment your list and take follow-up actions based on the outcome of a call. For example, automatically retry contact after a specific time if the line is busy.
Call monitoring and recording
Join live calls to guide training sessions or record them for later.
