Outbound Call Center Software
Choose from multiple virtual automated dialers, have authentic conversations using personalization features and sync data in real time with your contact management platform.
Increase agent productivity
Choose from a range of auto dialers that automate the repetitive parts of a call so agents spend more time talking and less time placing calls. Automatically dial contacts one at a time with a Power Dialer or maximise talk time for your agents with a Predictive Dialer.
Provide context for each call
Agents on a call have access to data collected from previous conversations and synced databases to make each call authentic and personal.
- You can send a single, personalized text message to all your contact segments at once.
- Text messages reach all your contacts immediately, which is great for time-sensitive messages.
Collect data while on calls
Personalized scripts for each contact helps agents focus on the conversation without worrying about completing surveys. Use app integrations to sync surveys and events from your CRM.
Keep track of progress
CallHub analytics helps campaign managers make data-driven decisions to stay on track of calling goals. Track calling activity across time, measure calls that convert into meaningful conversations, and compare agent performance.
- You can send a single, personalized text message to all your contact segments at once.
- Text messages reach all your contacts immediately, which is great for time-sensitive messages.
2-way data flow integration with NationBuilder, Action Network and Blackbaud
Bring your lists into CallHub with one-click integrations and have call data flow back to your CRM or database in real time. Agents have access to relevant contact information and all calls are automatically logged to reduce data entry.
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Multiple virtual outbound dialers
Predicitve Dialer
Predictive Dialer is the fastest way to go through your list. Depending on the number of agents, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon an agent hangs up, there is somebody waiting to talk to them.
Power Dialer
Control the speed at which calls are being made. At normal speeds, a single call (1:1) is dialed when agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.
Preview Dialer
Agent controls who to call. Agents can go through a list, research a contact and then place the call when they’re ready.
Outbound Call Center Features
Easy agent onboarding and management
Recruit agents quickly
Easy agent sign-up process to help you mobilize agents quickly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.
Make calls from a browser or phone
Give agents the flexibility to choose how they want to make calls.
Monitor and record calls
Join live calls to guide training sessions and help maintain quality standards — or review call recordings at a later time.
Notify agents
Share time-sensitive updates with your agents while they are on calls through instant notifications.
Run a distributed campaign
For distributed campaigns, sub-accounts let you control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.
Gamify calling campaigns
Inspire agents with some good natured competition through gamified call center leaderboards.
Data-enriched conversations
Organize contacts
Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.
Bring in contact data
Give agents access to more contact information and personalize call scripts by using custom fields.
View history of interactions
View the details of previous conversations with the contact across call center and text messages.
Improved chance of calls being picked up
Schedule a callback
Schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at the scheduled time and connects the call to your agent.
Drop a voicemail
Drop a pre-recorded voicemail letting people know why you called when you reach an answering machine.
Get a local number
Get local numbers across 150+ countries. Call people with a local number even if your lists have contacts from across the globe.
Verify phone numbers
Analyze your list to filter out bad numbers before starting a call center campaign.
